Terms & Conditions

Standard terms and conditions apply which are available upon request

TERMS AND CONDITIONS OF SALE 

1, ACCEPTANCE OF GOODS 

Orders will only be accepted subject to these terms and conditions of sales. The terms and conditions set out apply to any contract or order accepted for the supply or supply and fitting of carpets, flooring or goods purchased from the company. “The company” refers to Canford Enterprises ltd or Terry Case contracts limited Trading as Terry Case Carpets and Flooring.  

2, TERMS OF PAYMENT 

Full payment with order unless otherwise stated. Agreed balances are payable by credit/debit card or cash. No cheques will be accepted. 

3, OWNERSHIP OF CARPETS AND GOODS 

Until full payment has been received by the company all goods on the order will remain the property of the company. 

4, PRICES 

Are not fixed and are subject to current costs of materials, labour and tax. Do not include cutting of doors, uplifting of existing floor coverings, making good floors, moving of furniture or appliances or metal edges, trims, door thresholds or scotia unless otherwise stated. 

5, DELIVERY 

Whilst every effort is made to execute orders promptly, The Company cannot accept liability arising from delay, however caused. Where possible, we will inform our customers of any delay.  

A difficult entry to the property will only be attempted with authority from the customer. 

6, DELIVERY AND FITTING TIMES 

Every effort is made to ensure we keep to our fitting and delivery appointments. However times cannot be guaranteed so if any are given they are only approximate as previous jobs may take longer than anticipated or other unforeseen circumstances may delay the fitter. Should any delay occur we will reschedule the fitting or delivery for the soonest available time agreed.  The Company reserve the right to charge an additional fitting fee should they be given less than 24hrs notice for cancellation/change of an installation date by the customer.    

7, CANCELLATION 

Cancellations cannot be accepted for orders after goods have been cut or despatched by manufacturer nor special orders if manufacture has begun. 

8, INSPECTION, SIZES, SHORTAGE 

Whilst every effort is made to supply carpets to the correct specification, slight variations are unavoidable. The British standards Institute Tolerance is & or 1.25% either way (BS3655:1974), All carpets are sold to manufacturers tolerances on width and length which allows +-1 ¼%. 

Claims for shortages will not be entered into if goods have been cut. Carpets/flooring should therefore be inspected prior to cutting. 

All carpets and flooring should be inspected prior to cutting to ensure that the correct pattern, colour, quality and dimensions have been received. 

 

9GUARANTEE 

The company guarantees the carpet not to wear out during the period specified on the sample, providing it has been correctly fitted in correctly recommended areas and subjected only to domestic use.  Wear is measured where an area of more than 6 square inches is completely worn through to the backing.  The company will replace the carpet making an allowance to the value of the unexpired period of guarantee, against the cost of supplying a replacement carpet. This guarantee applies only to carpet wear. Carpet damage, resulting from poor installation, lack of regular cleaning/maintenance, over cleaning or improper use is excluded. 

 

10, SHADING AND PILE REVERSAL/CRUSH POLE PRESSURE 

All carpets, are liable to shading (showing light and dark areas arising from unequal crushing of the surface pile) this is not a manufacturing fault and is inherent characteristic of the style of carpet. Lines may show due to storage of carpet on a pole, this will however subside over time. 

11, MATCHING  

Whilst every effort is made to ensure satisfaction, exact colour /design matching cannot be guaranteed between different widths of floor coverings due to manufacturers tolerances (+-5%) over which we have no control. Neither can exact matching be guaranteed between the carpet supplied and the sample in store. Seems/joins cannot guarantee to be invisible. 

12, DEFECTS 

Carpets are liable to stretch or shrink in certain conditions and is not considered a manufacturing defect. Wool carpets are likely to shed fibres in the early stages and berber carpets may pill, again this is not a defect. 

13, DOORS 

We do not include the cost of easing or trimming of doors. We can assist if required in obtaining the service of a carpenter to whom payment for the work on the door should be made direct. 

14, MAKING GOOD FLOORS 

Where sub floors need smoothing using screeding materials or ply board, it cannot be guaranteed that existing undulations or changes in subfloor heights will not still be noticeable.  This may be more so between different types of subfloor (wood and concrete) or where walls have been removed. 

15, FLOOR PREPERATION  

Although every effort is made to gather all information required during site surveys we are only able to carry out limited assessments if existing floor coverings are still fitted. We accept no liability for the condition of a subfloor that is not correctly prepared or not prepared by ourselves.  

16, FIXTURES AND FITTINGS  

All desks and work areas are to be cleared. The company will not be responsible for the removal of computers, VDU’s or any other equipment. Rooms are to be cleared of furniture and appliances where possible unless stated at point of sale. The company will not be responsible for damage caused to furniture, equipment or ornaments. The company will not be responsible for disconnection or reconnection of water/gas/ electric to appliances  

17, DAMAGE 

The company cannot accept responsibility for any damage incurred to sub floors whilst securing new materials to the floors.  

The company cannot accept responsibility for any damage incurred to walls, paintwork, decorations and furniture. 

The company cannot be responsible for damage to unsecured cables or wires, nor for pipes or cables below the surface of sub floors. 

18, COMPLETION 

 The company will not be held responsible for delays in completion of works caused by other trades or any circumstances outside its control. 

19, PASSING OF PROPERTY 

All goods are at the risk of the customer as soon as they are delivered or collected, but the property and ownership of the goods will not pass until payment in full has been received by the company.